Help
Quick answers, and how to reach the team.
Reach the team
At your visit, any team member at the front desk can help.
Phone and email contact details for the team are being confirmed and will appear here.
Common questions
I cannot sign in
Use “Forgotten your password?” on the sign-in page. If your email address has an account, a reset email will be sent to it.
I am new here
Create an account with your email address and a password, then add your contact details and an emergency contact.
How do I book, move or cancel a visit?
Go to Appointments. Choose a day and time to book. To change a booked visit, open it and choose Move or Cancel; you will see what changes before anything is saved.
How do I check in when I arrive?
Scan the check-in QR code at the facility with your phone’s camera, then confirm your arrival. If it does not work, ask the front desk.
My contact details are wrong
You can see your details on your Profile. To change them, ask a team member; they make the change for you.
How is my information handled?
The Privacy page explains how your information is used and how to make a request.